Cancellations, Returns & Exchanges
What is the cancellation policy?
You have only 2 hours after purchase to cancel the order. After the order is processed, there are no returns or cancellation requests accepted
What is the return and exchange policy?
Beyond EDC allows for returns and exchanges if you've changed your mind about a product.
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of the order, subject to the following terms and conditions:
- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked, and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- We only replace/refund items if they are defective, damaged, or wrong items.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- For online orders, shipping costs associated with the return of the product will not be covered by Beyond EDC.
- Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.
- You are responsible for return shipping costs
Met all the requirements? You can contact our Customer Service Team by email: email@example.com/ with the subject 'Returns / Exchanges' and provide your order number and the name of the item(s) you wish to return.
What is the return process? / How do I return an online purchase?
You can get in touch with our Customer Service by email: firstname.lastname@example.org/ and include the following details in your inquiry:
- Order Number,
- Name of the Item, and
- Reason for return
What if my item was missing, incorrect, damaged, or faulty?
We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team contact our Customer Service Team by email: email@example.com/ with the subject 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'.
Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number
Please do not dispose of or throw away any of the items you're writing in about! Beyond EDC may arrange to collect the product.