Cancellations, Returns & Exchanges

1. Order Modification & Cancellation

• Orders may be modified or canceled within 2 hours after being placed.

• After this period, orders enter processing and can no longer be changed or canceled.

• Please carefully review your shipping address before completing your purchase. If an incorrect or incomplete address (missing house number, apartment number) is provided, we may assist by reshipping the order.
  

  However, the customer will be responsible for the applicable fee.

2. 48-Hour Satisfaction Guarantee

If you receive your order and simply decide that the product is not the style you expected, ordered by mistake, changed your mind, or no longer need it, you may contact us within 48 hours of the recorded delivery time.

Eligible customers may choose one free replacement (shipping included) of equal or similar value.

Conditions:

• Request must be submitted within 48 hours after delivery.

• The product must be unused and in original condition.

• One replacement per order only.

• This guarantee does not apply to underwear products due to hygiene regulations.

This satisfaction guarantee replaces the need for returning the original item unless specifically requested by our support team.

3. Size Fit Guarantee

We understand that sizing can sometimes be difficult.

If you ordered according to our official size chart and the item still does not fit correctly, we will provide one free replacement in the correct size or, if a suitable replacement is unavailable, issue a refund.

To qualify, customers must provide:

• Your body measurements.

• Clear photos showing the garment being measured with measuring tape.

• Your order number.

Our support team will compare your measurements with our official size chart before approving the request.

This guarantee only applies to:

• Replacing with the correct size for the original purchaser.

• It does not apply if the item is being purchased or exchanged for another person.

One size replacement per order.

4. Returns

We stand behind the quality of every product we sell.

Returns may be accepted within 20 days after delivery if:

• The item is unused.

• The item is in original packaging.

• Return has been approved by our support team.

• Return is shipped within 20 days after delivery.

Please note:

• Customers are responsible for return shipping costs.

• Do not send products to the return address printed on your package.

• Returns sent without authorization may be refused.

• Items marked as non-returnable cannot be returned.

• Due to hygiene regulations, underwear products cannot be returned after delivery.

5. Refunds

Once the returned product has been received and inspected:

• Approved refunds will be issued to the original payment method within 2–7 business days.

• Customers will receive an email confirming whether the refund has been approved.

Refunds will not be issued for products returned without prior authorization.

6. Lost Packages

If your package is confirmed lost during transit, we will either:

• Send a replacement at no additional cost, or

• Issue a full refund.

Packages delayed but still moving through the carrier network are not considered lost.

Incorrect or incomplete shipping addresses provided during checkout are not covered.

7. Stolen Packages

Once a package has been marked as delivered by the carrier, responsibility transfers to the recipient.

If you believe your package was stolen:

• Please first check with neighbors and your local carrier.

• If the carrier confirms the package was misdelivered or lost, we will provide a replacement or full refund.

• If delivery was completed correctly, we may still assist with a replacement for the shipping cost only.

8. Defective, Damaged or Incorrect Items

If you receive an item that is:

• Defective

• Damaged during shipping

• Missing parts

• Different from what you ordered

Please contact us within 20 days of delivery.

Please include:

• Order number

• Photos or videos showing the issue

• Brief description

Once verified, we will provide:

• One free replacement, or

• A full refund

After-sales support is limited to one replacement per order.

Please do not dispose of the product until your case has been reviewed.

9. Delivery Guarantee

If your order has not been delivered within 24 days after shipment, you may choose:

• A partial refund, or

• A free replacement shipment.

If both the original shipment and replacement eventually arrive, you may keep both at no additional charge.

Contact Us

If you need assistance, please contact:

Email: support@2tactic.com

Please include:

• Order number

• Photos of the product (if applicable)

• Description of the issue

Our support team typically responds within 12–24 business hours.