What is the return and exchange policy?
Beyond EDC allows for returns and exchanges if you've changed your mind about a product.
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of the order, subject to the following terms and conditions:
- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked, and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- We only replace/refund items if they are defective, damaged, or wrong items.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- For online orders, shipping costs associated with the return of the product will not be covered by Beyond EDC.
- Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.
- You are responsible for return shipping costs
Met all the requirements? You can contact our Customer Service Team by email: firstname.lastname@example.org/ with the subject 'Returns / Exchanges' and provide your order number and the name of the item(s) you wish to return.
What is the return process? / How do I return an online purchase?
You can get in touch with our Customer Service by email: email@example.com/ and include the following details in your inquiry:
- Order Number,
- Name of the Item, and
- Reason for return
What if my item was missing, incorrect, damaged, or faulty?
We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team contact our Customer Service Team by email: firstname.lastname@example.org/ with the subject 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'.
Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number
Please do not dispose of or throw away any of the items you're writing in about! Beyond EDC may arrange to collect the product.